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Last updated: January 2026

511bet Privacy Policy – Your Data Protected

At 511bet, the privacy of Brazilian players is not treated as a formality — it is part of the commitment we make to every person who trusts the platform. This document clearly explains what we collect, why we collect it, and how you can exercise your rights under the LGPD.

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256-bit SSL across all pages
Data never sold to third parties
You control your data

How 511bet Looks After Your Privacy

Six concrete principles that guide how data is handled on the platform — not just empty words.

Minimal & Necessary Collection

511bet collects only the data strictly necessary to operate the platform, process payments via Pix, boleto, and card, and meet legal obligations in Brazil. We don't ask for what we don't need.

Platform-Wide Encryption

All data transmitted between your phone or computer and 511bet's servers is protected by 256-bit SSL encryption. This applies to registration, login, bets, and all financial transactions.

Data Never Sold

511bet does not sell, rent, or share its database with advertisers or data brokers. Your information is used solely to operate the platform and for no other undisclosed commercial purpose.

LGPD Compliance

511bet's data processing fully complies with Brazil's General Data Protection Law (Lei nº 13.709/2018). You have the right to access, correct, port, and request the deletion of your data at any time.

Full Transparency

This policy clearly sets out what we collect, why we collect it, and who we may share it with. There are no hidden asterisks or redirects to generic third-party documents.

Direct Channel to Exercise Your Rights

Have a question, need to correct your information, or want to request account deletion? 511bet's privacy channel responds within 15 business days, in line with the timeframe established by the LGPD. Support available in Portuguese, 24 hours a day.

Your Rights as a Data Subject

The LGPD grants you concrete rights — and 511bet is committed to honoring every one of them.

Access

Request a full copy of all personal data that 511bet holds about you.

Correction

Request the correction of any incomplete, inaccurate, or outdated information in your account.

Deletion

Request the deletion of your personal data processed on the basis of your consent.

Portability

Receive your data in a structured format to transfer to another service, where technically feasible.

Withdrawal of Consent

Withdraw your consent for processing based on this legal basis at any time.

Data Sharing Notice

Find out which public or private entities 511bet has shared your data with.

To exercise any of these rights, contact us by email at privacidade@511bet.click. We respond within 15 business days.

1. Data We Collect

For the 511bet to operate securely, process your bets, and meet our legal obligations in Brazil, we need to collect some information about you. Here is what we collect and when:

1.1 Data provided directly by you

  • Registration data: full name, CPF, date of birth, residential address, email, and mobile number.
  • Identity data: copy of a government-issued ID (RG, CNH, or passport) and proof of address, requested during the KYC verification process.
  • Financial data: Pix key, banking details for withdrawal processing, credit or debit card information (stored in tokenized form, never as plain text).
  • Communications: messages exchanged with support via chat or email.

1.2 Automatically collected data

  • Access data: IP address, device type, operating system, browser used, and session identifiers.
  • Usage data: pages visited on 511bet, session duration, bets placed, games accessed, and interactions with the live casino and crash games.
  • Cookies and similar technologies: detailed in section 4 of this policy.

1.3 Third-party data

In specific cases — such as identity verification through KYC partners or fraud prevention — we may receive additional data from external sources authorized under Brazilian law. This data is used exclusively for the stated purposes and is handled with the same level of protection as the data you provide to us directly.

Please note: 511bet will never ask for your password, banking PIN, or authentication code via chat or email. If you receive any communication requesting this information on behalf of 511bet, treat it as a fraud attempt and notify us immediately.

2. How We Use Your Data

Every piece of data collected by 511bet has a specific, declared purpose. The table below summarizes the main uses:

Purpose Legal Basis (LGPD) Data Used
Account creation and management Contract performance Full name, CPF, email, phone number
Processing deposits and withdrawals (Pix, boleto, card) Contract performance Financial and banking data
Identity verification (KYC) Legal obligation Identity documents, selfie
Anti-money laundering and fraud prevention Legal obligation Transaction data, IP address, usage patterns
Personalized platform experience Legitimate interest Betting history, favorite games
Account, withdrawal, and promotional communications Consent / contract performance Email, mobile number
Compliance with regulatory obligations Legal obligation CPF, financial data, betting history
Platform improvement and performance analysis Legitimate interest Anonymized usage data

511bet does not use your data for third-party marketing purposes, does not carry out automated decisions with significant impact without human review, and does not use behavioral profiles for any purposes other than those stated above.

3. Data Sharing

511bet does not sell your data to third parties. Full stop. There are, however, specific situations in which we need to share certain information with partners or authorities, always within the limits of the law:

3.1 Required operational partners

  • Payment processors: to confirm deposits via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED transfers. These partners receive only the data necessary to process the specific transaction.
  • Identity verification providers (KYC): to verify the authenticity of the submitted documents. The data is used exclusively for that purpose.
  • Game providers (live casino, crash games, slots): when you play, minimal session information is shared with the provider to load the game. These providers do not have access to your full profile.
  • Fraud prevention services: to identify anomalous usage patterns and protect your account.

3.2 Legal obligations

511bet may be required by law to share data with Brazilian government authorities — such as the Financial Activities Control Council (COAF), the Federal Revenue Service, or the Judiciary — when there is a legal obligation to do so. In such cases, disclosure is limited to the minimum required by the official request.

3.3 International transfers

Some technology providers we use may process data outside Brazil. In such cases, 511bet contractually requires these partners to maintain data protection standards equivalent to or higher than those required by the LGPD.

Plain summary: your data only leaves 511bet when required for the service to function or when the law demands it. Never for third-party advertising.

4. Cookies and Tracking Technologies

511bet uses cookies and similar technologies to keep the platform running properly, understand how players use it, and improve the browsing experience. See the types of cookies we use:

4.1 Essential Cookies

These are required for the platform to function. They include session cookies (which keep you logged in while browsing), security cookies (to detect fraud attempts), and basic preference cookies. These cookies cannot be disabled without affecting the platform's core functionality.

4.2 Performance & analytics cookies

These collect anonymized information about how you use 511bet — most visited pages, load times, errors encountered. This helps identify technical issues and improve your experience. You can decline these cookies without losing any functionality.

4.3 Personalization cookies

These remember your preferences on the platform — such as your favorite sport or selected language — so you do not have to reconfigure everything each time you log in. They are optional and can be removed at any time through your browser.

4.4 Managing cookies

You can manage or delete cookies at any time through your browser settings (Chrome, Firefox, Safari) or on your mobile device. Removing essential cookies may affect login and some platform features.

5. Data Security

511bet applies a set of technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction:

  • 256-bit SSL Encryption across all connections between the player's device and the platform's servers.
  • Encrypted storage of passwords using salted hashing — no 511bet employee can access your password in plain text.
  • Financial data tokenization — credit and debit card data is stored as tokens, never in plain format.
  • Access controls — only employees with a justified operational need have access to players' personal data, and that access is logged and audited.
  • Continuous monitoring of suspicious access attempts and infrastructure attacks.
  • Regular security testing, including vulnerability assessments and code reviews.

5.1 In the event of a security incident

In the event of a security incident that may put your data at risk, 511bet will notify affected players and the National Data Protection Authority (ANPD) within the timeframes required by the LGPD. Notification will be sent to the email address registered on your account, describing what happened, which data was affected, and what measures were taken.

Your role in keeping things secure: use a strong, unique password for your 511bet account. Never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

6. Your Rights as a Data Subject (LGPD)

The General Data Protection Law (Law No. 13,709/2018) grants you, as a data subject, the following rights regarding information processed by 511bet:

  • Confirmation and access: find out whether 511bet processes your data and receive a copy of it in a readable format.
  • Correction: request that outdated data be updated or incorrect data be corrected.
  • Anonymization, blocking, or deletion: request that data which is unnecessary, excessive, or processed in violation of the LGPD be anonymized, blocked, or deleted.
  • Portability: receive your data in a structured format for transfer to another controller, where technically feasible.
  • Information on data sharing: find out which entities 511bet has shared your data with.
  • Non-consent notice: be informed about the option to withhold consent and the consequences of doing so.
  • Withdrawal of consent: withdraw your consent at any time for processing based on that legal basis. Withdrawal does not affect any processing carried out prior to it.
  • Objection: object to processing carried out under legal bases other than consent, where there is non-compliance with the LGPD.

To exercise any of these rights, contact us by email at privacidade@511bet.click. 511bet will respond within 15 business days, in line with the deadlines set by the LGPD.

Please note that some data must be retained even after a deletion request, where retention is required by a legal obligation — such as financial transaction records required under Brazilian tax and anti-money laundering legislation.

7. Data Retention

511bet retains your data for as long as necessary for the purposes for which it was collected, in accordance with the minimum retention periods required by Brazilian law:

  • Registration and identity data: retained for as long as the account remains active and for up to 5 years after closure, as required by compliance and fraud prevention obligations.
  • Financial transaction records (Pix, boleto, card): retained for a minimum of 5 years, in accordance with Brazilian tax and regulatory obligations.
  • Betting history: retained for as long as the account is active and for up to 2 years after closure.
  • Support communications: retained for up to 2 years for dispute resolution and service improvement purposes.
  • Access and security logs: retained for up to 6 months, unless related to ongoing investigations.

Once applicable retention periods have expired, data is securely deleted or anonymized so it can no longer be linked to you as an individual.

8. Contact the Data Protection Officer (DPO)

511bet has appointed a Data Protection Officer (DPO) as required under the LGPD. The DPO is the official point of contact for:

  • Exercise your rights as a data subject.
  • Get answers about this policy or about how your data is handled.
  • File complaints related to privacy.
  • Request information about data sharing with third parties.

To contact the 511bet DPO:

  • Email: privacidade@511bet.click
  • Suggested subject: "LGPD Request — [request type]"
  • Response time: up to 15 business days

If you are not satisfied with 511bet's response, you may also file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the federal body responsible for overseeing LGPD compliance in Brazil.

9. Final Provisions

9.1 Policy updates

511bet may update this Privacy Policy periodically to reflect changes in legislation, operational practices, or the services offered. Relevant updates will be communicated by email at least 7 days in advance. The date of the last update is always displayed at the top of the page.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.

9.2 Internal links

This policy should be read alongside the Terms and Conditions and the Responsible Gambling Policy of 511bet, which complement the platform's terms of use.

9.3 Applicable law

This policy is governed by the Lei Geral de Proteção de Dados (Law No. 13.709/2018) and other applicable regulations in Brazil. Any dispute arising from this policy will be submitted to the jurisdiction of the data subject's place of residence, in accordance with the Consumer Protection Code (Law No. 8.078/1990).

Effective date: January 2026.

Frequently Asked Questions about Privacy at 511bet

The most common questions from players about how their data is handled on the platform.

No. 511bet does not sell, rent, or transfer your personal data to advertisers, marketing networks, or data brokers under any circumstances. Your data is used exclusively to operate the platform, process payments via Pix and other methods, meet legal obligations, and improve the player experience. No personally identifiable data is shared with third parties for those companies' own commercial purposes.

Identity verification (KYC) is a legal requirement for betting and gaming platforms in Brazil. It confirms that you are over 18, that the CPF provided at registration belongs to the actual account holder, and ensures compliance with anti-money laundering rules enforced by the Banco Central and COAF. Without verification, 511bet cannot process withdrawals. All documents are stored with encryption and accessed only by authorized compliance professionals.

Send an email to privacidade@511bet.click with the subject line "LGPD Request — Data Deletion" and include your full name and registered CPF. We will respond within 15 business days. Please note: some data must be retained even after a deletion request when required by law — such as financial records that must be kept for a minimum of 5 years due to tax obligations. In those cases, we will inform you which data will be retained and why.

Your betting history is used internally by 511bet to personalize your experience on the platform — such as suggesting Brasileirão football markets if you bet on them regularly, or highlighting live casino offers if that is where you tend to play. This data is not shared with external advertising networks and is not used to build advertising profiles on other platforms.

Yes. The security level is the same whether you access 511bet from a phone, tablet, or computer. All connections use 256-bit SSL encryption, and 511bet is fully optimized to run in the browser on any Android or iOS device — no app download needed. For extra security on mobile, always use your home Wi-Fi or mobile data, and avoid public Wi-Fi networks for any financial transactions, not just on 511bet.

Yes. This is one of the rights guaranteed to you under the LGPD. To submit a request, send an email to privacidade@511bet.click with the subject line "LGPD Request — Data Access" and include your full name and CPF. We will send you a readable report containing all personal data associated with your account. The response deadline is up to 15 business days from the confirmation of your identity.
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Your Data Protected. Now It's Time to Play.

Create your 511bet account knowing your data is handled responsibly and in full compliance with the LGPD. Deposit via Pix and get up to R$ 500,00 in bonus funds to bet on the Brasileirão, Copa do Brasil, and more.

By creating an account, you confirm that you have read this Privacy Policy and the Terms and Conditions. Prohibited for users under 18.

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